CORONAVIRUS & ENJOYING YOUR HOLIDAY
In response to Covid-19, we have put the following measures in place at Chantepierre to help protect you and to keep you, our other guests, and those who work for us, safe. We understand how important a holiday is to you and we want you to feel confident and comfortable staying at Chantepierre; so if you have any special requests please let us know and we will do all we can to accommodate your needs.
BEFORE YOU ARRIVE: If at any time within the 14 days prior to your arrival you, or anyone in your party, has experienced any symptoms of Covid-19 or has been exposed to anyone who has Covid-19, it is essential that you inform us immediately and that you seek medical advice regarding travelling. If you, or anyone in your party, has Covid-19 then we must treat your booking as cancelled. We reserve the right to cancel if we feel there is any risk to you or to others in staying at La Chantepierre.
TRAVELLING TO FRANCE: It is our strong recommendation that travel is via Eurotunnel. This is the safest method of travel with minimum (indeed it can be without any) contact with other people. It is also the most flexible way to travel, meaning if you have to return home earlier than expected you are able to change your crossing quickly. Travel time is five hours from Calais to Chantepierre.
REVISED ARRIVAL & DEPARTURE TIMES: In order to give our local team more time to sanitise and clean the property, and to ensure an eight-hour gap between the last departure and your arrival, it is necessary for us to amend our arrival and departure times. Arrival is now strictly no earlier than 5pm and departure no later than 9am. We are happy to advise on places to visit or to stop en-route to help make the most of these times / days.
YOUR ACCOMMODATION: On your arrival your property will have been thoroughly cleaned . This will include bleaching floors, work surfaces and bathroom areas, and a non-toxic anti-viral spraying to soft furnishings to ensure the highest levels of Covid-19 protection. All windows will be left open (unless it is raining or forecast to rain). Our local team wear necessary masks and gloves while undertaking cleaning / inspection. In the property we have installed:
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Sanitising hand wash pump in the kitchen and all the bathrooms.
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Sanitising hand wash pumps in the games room
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In the kitchen there are disposable household cleaning wipes
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Access to a range of quality cleaning products
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The property has a dishwasher and we will provide enough dishwasher tablets for your stay
YOUR BED LINEN: All beds will be made on the day of the arrival and all linen, including the mattress and pillow protectors, will have been washed at 60 degrees.
SHOPPING & GOING OUT: Currently the rules are that everyone should wear face masks when going to the supermarket, markets, petrol stations, or general shopping. We will provide you with a facemask (one per guest) but also advise that you bring your own. Masks must also be worn on entering and leaving all public places, including restaurants and cafes (although they can be taken off once seated).
WHAT TO DO IF YOU FEEL ILL: If during your stay you feel ill and suspect you may have contracted Covid-19, please first contact the UK NHS helpline on 111 who will ascertain your risk. If you are in any doubt about having contracted Covid-19 it is essential that you inform us immediately and that you leave the property straight away to return home for self-isolation. It is not possible to self-isolate at Chantepierre since the property may be booked for the week following your departure. We are also unable to provide alternative accommodation; so acting quickly and responsibly is crucial.
YOUR DEPARTURE: Please leave the property no later than 9am on the morning of your departure. We no longer offer a departure clean in order to minimise any contamination risk to our local team. You are therefore responsible for ensuring the property is cleaned and that all bed linen, protectors, towels, are placed into the laundry bag provided.
HOW WE CAN HELP: If there is anything specific you require, or you have any concerns at all, please let us know. We will do our best to support your requests. We can be contacted on:
Mobile. 07894 512013
E-mail: enquiries@chantepierre.co.uk